Terms & conditions
Policy
Payments accepted - Cash, credit Card, Debit Card
Cash Payments - Must be paid once the job is complete. Or Monthly if on subscription.
Monthly subscriptions are paid 1 month forward, this means the day your service starts your monthly payment is due before you can be scooped.
Weekly Payment- If you make special arrangements to pay by the week then your payment is due the day of your scoop date.
Can change at any time without notice
Skipped scoop due to no payment - If your scoop day is skipped because of missed payment then a “One time Cleaning” fee may be charged at the next scoop.
Late Payment- If payment is more than two weeks behind your service will discontinued until account has been paid current. We understand that “Life Happens” please communicate with us so we can work out a plan if you do become behind.
Service cancellation -We reserve the right to cancel your scoop at any time. We will give you at least 7 days notice. If you choose to cancel your service then we will require 24 hour notice. If less than 24 hours you will still be charged for that weeks scoop.
Holidays - If you’re scoop days lands on a holiday then your scoop will be done either the day before or the day after, this is up to our discretion and we’ll notify you of your altered scoop day.
Company Holiday - We reserve the right to shut down scooping services two weeks out of the year. Typically this will happen 1 week in the summer and 1 week between Christmas and New Years, but is subject to change at any time. You will be notified in advance.
Complaints - Please raise any complaints via Email: pidgespoopscoop@gmail.com If we miss a pile or there is an issue please contact us right away and we'll be sure to rectify this.
Skipping Scoop Day- We reserve the right to skip your scoop day if access to your garden is blocked, deemed unsafe by our staff, frozen or broken gate, dogs in the backyard that were not approved beforehand, or behind two weeks or more on payment.
If we can’t see it we can’t scoop it - If your lawn is overgrown or covered in leaves we can not ensure a full clean-up but we will do the best we can.
Locked Gate - If your gate is locked we will not hop the fence or enter the home. Please unlock it, leave combination, or key on scoop day. We will re-lock it on our way out.
Gates left open - We always make sure to NEVER leave a gate open when we leave.
Broken Gate- If one of our staff come across a broken gate we will secure it as best as we can and notify you.
Unattended Dogs in garden - We at Pidge's Poop Scoop are dog lovers down to the core, but if its deemed a dog is acting aggressive, then we will not be able to service until rectified.
Weather Policy:
Heavy Rain - Scooping may be cancelled
Excessive Snow on the ground - May be cancelled
If we can't see it we can't scoop it- During the winter months it’s harder to see smaller pet waste in the snow. Don’t be worried though, as soon as it’s visible it will be scooped. We will do our absolute best to find every nugget.
With any cancellation you will always be notified before hand, and given a date we will come back.